Rec Direct

STAY AWAY! Bought hot tub several years ago and brand DR.

WELLNESS IS WORST EVER. Needed to find a part for jet. Have called 9 times to get help and because I'm not buying new, I'm not worth calling back.

Even when message was left with answering service. No one will work on that brand or can get parts either!!!

I bought a hot tub from them in their Cranston, Rhode Island store. The sales lady was very pleasant and told me that when it was delivered, she would be there to give me a walk through on its use.

It took longer that she predicted to arrive. When I called her, she said "It got shipped yesterday". When I called her two weeks later, she said "It got shipped yesterday". I told her that she said the exact same thing two weeks ago.

she later called me back when it finally arrived and set up a delivery date. To be sure to be there, I refused overtime from my career (approximately $450) that day. The delivery guy called last minute to tell me his truck broke down. So, we rescheduled.

Again, I turned down overtime to be there for the delivery. Again he had to reschedule. finally he agreed to deliver it on a Sunday. That Sunday, it rained.

He again tried to cancel, so I had to go "Postal" on him to get him to show up. I was told he was a professional. He showed up with a 1996 trailblazer and a uti;lity trailor. I had to help with the entire delivery AND pay him $350 for doing it!

When he dropped it off, there was no one to show us anything about the tub. We unwrapped it and filled it. Both my wife and I attempted to program the panel with no luck. We called for help and got the run around.

I finally called Brian in Tennesee and he asked me if it arrived in one piece. I answered "yes". He then said, "Well our job is done". We tried for three months to get it programmed, and no one would help.

Finally, I paid another service to come check it out and he told me that the tub was basically a piece of crap and that the program panel was no good.

It took several threatening calls to get one of their people there. He agreed the panel was no good and ordered it. It was to arrive at my house and to call him to set up an installation. The part arrived and several calls were made, all of which went unanswered.

We called Brian a few times and he got a service guy from Connecticut to come do the repair. When he got there, he checked it out and found that all was needed was to hit a reset button. So in all, we waited for almost four months to use the tub over a simple reset button. We have told this story to anyone and everyone in contact with us.

And incourage people to avoid this company! I deeply regret having anything to do with these people!

Upon first operation of my dr. Wellness X6 spa, I noticed that there is virtually no suction through the filter compartment.

(Contaminants just billow around filter without getting sucked into filter.) Also, the speakers sounded blown out, several of the air and jet controls didn't work, the skirting panels were warped with large gaps, and the tub itself had almost no insulation. (There was a blown on insulation about 1/8" thick, which is almost useless, even though it was sold as an energy efficient model!) I had to add rigid foam insulation around the perimeter of the spa. After complaining about these problems, I only got a run-around. They told me to hire a local spa repairman to fix the problems, but when I sent them an estimate, they refused to cover the repairs, claiming they were excessive!

Without a filter system, this spa is completely non-functional. Do not buy from these swindlers!

Took 10 + weeks to get my spa delivered.it has been 4 weeks since it was delivered and I still don't have the steps the swing arms or the correct cover .when I purchased the spa Iwas told 4 to 6 weeks for delivery for everything also I have to use a 6 ft ladder to get in or out #VeryDangerous .Every time I call the sales rep in Fredericksburg he says,," I will call you back and never has yet.still waiting to hear back from thier corporate office they too said they will get back with me .considering futher options if I don't get it soon.

Literally a few days after the 2 year warranty was up my circuit board fried due to aluminum connectors (should be copper) fastening the 220v wires to the board. 2 years of heat and winter expanded the cheap metal enough to where the wires backed out a fried....

they told me I need a mechanic to tell me what I need except hardly anyone likes to service tubs that are not their own product and gave me a 3 month wait due to pool season if they would help me at all. This was less than a week after warranty expired so I'm pretty much paying for new wiring fro the house to the tub and a new circuit board from pocket

Infrared sauna purchased from rec direct stopped working, no power. I looked online and found service number as store I bought from had closed.

I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts. I told them they still were available for purchase online? I asked if they had any repair contractors in Atlanta area and was advised no, I asked name of manufacturer and was advised they got them from China and had no contact information .

Bottom line is I bought a sauna that cannot be repaired. Not sure why they still market and still sell a product they cannot support.