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Rec Direct - What junk dr wellness
I bought the dr wellness spa in 2014 for around $3900 in the first year I had to replace the motor twice the heater 3 times the main board well in the second year the lights stopped working the speakers all stopped working oh and the where under water so you can't hear...
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1.4
#1110620
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Literally a few days after the 2 year warranty was up my circuit board fried due to aluminum connectors (should be copper) fastening the 220v wires to the board. 2 years of heat and winter expanded the cheap metal enough to where the wires backed out a fried.... they...
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3.0
#1095172
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I bought my hot tub in april of 2016 the first time i got into it the water fall (what a joke) cover flew off and it was spraying wvery where call service about it tjey told me i could suoer glue it back on two weeks later the control panwl screwed up i couldnt get it...
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#1075254
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Short Review on April 01, 2017

Rec Direct
#1028358
Controls suck,. Don't buy this brand....!!!!!!!!!!
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Rec Direct Hot Tub Review

Rec Direct
#944978
I bought a hot tub two years ago Christmas 2014 I have had water in it about six months they are nothing but junk leaks everywhere the pump has went out. Absolutely would not buy another one from them. Would buy a qca spa had one over 20 years no problems whatsoever
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Other Product Review

Rec Direct
#735638
2.4
Details
Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
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Dr Wellness Hot Tub Review

Rec Direct
#723416
1.0
Details
rec direct sells dr wellness. The company and product is horrible. DONT BUY FROM THEM. They dont stand behind product and service is very poor at best.
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
Infrared sauna purchased from rec direct stopped working, no power. I looked online and found service number as store I bought from had closed. I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts....
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1.6
I liked
  • Purchase and delivery okay
I didn't like
  • Ability to have product repaired and get replacement parts
#1070450
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I was recently forced to file complaints against RecDirect with the Better Business Bureau in both Georgia and Tennessee. I recommend that consumers do not buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered....
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1.0
I didn't like
  • Being treated rudely
  • Being harassed by mike thomas
  • Never receiving the item
#1045935
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Don't buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered. The salesman, Carey Allred, never even checked on it. Each time he just said "call back next week". He tended to be flippant and rude as if it wasn't...
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Anonymous
Anonymous

This obviously could not be the NJ store because we just dealt with the Sales Rep there and he was wonderful, very informative , knowledgeable and courteous. Besides the fact ...

1.0
I didn't like
  • Entire experience
#1045471
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We purchased a Rec Direct/Dr Wellness hot tub apx 2 years ago from the Johnson City Tenn store. The heater went out in the 2nd month and was replaced by another repair company. A year later the control box and heater went out again after the tub heated up to 109. The...
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1.0
I didn't like
  • Customer service and defective hot tub
#957659
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Wow what a rip off! I purchased 14 units from these guys and have had nothing but trouble. Poor workmanship, poor quality and poor service seem to be their common theme. Pumps don't work on brand new equipment, subwoofers fail in about 30 days, the units leak like a...
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I didn't like
  • Customer service
#931412
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Several years back when I had my hip replaced I bought a hot tub from these nuts. It did not last long...I had to have one of the pumps rebuilt not long after purchase. Then the lights started going out. Then the cheap cabinet started falling apart. Then the heater...
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#929750
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Back again for the record this is my 4th spa spanning 28 years the first one had 7 jets and one pump the rest all had 70+ jets. Dr wellness purchased May 2013 installed in Aug 2013 three years old. Today I found leaks 7 & 8 never had a leak in the others. Motor 3 will...
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1.8
#891587
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