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Several years back when I had my hip replaced I bought a hot tub from these nuts. It did not last long...I had to have one of the pumps rebuilt not long after purchase. Then the lights started going out. Then the cheap cabinet started falling apart. Then the heater...
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#929750
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Back again for the record this is my 4th spa spanning 28 years the first one had 7 jets and one pump the rest all had 70+ jets. Dr wellness purchased May 2013 installed in Aug 2013 three years old. Today I found leaks 7 & 8 never had a leak in the others. Motor 3 will...
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1.8
#891587
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I bought a Dr Wellness two yesrs ago. First the controller went out. Then the jets stopped working. Then it stopped heating. Now I'm stuck with a 1000 lb nightmare on my back deck. The parts deptartment is happy to ship expensive parts, but there are no service people...
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Anonymous
Anonymous

So agree. Awful customer service. Biggest purchase mistake of my life

Anonymous
Harrison

I feel we are in the same backwards boat. The heater element went out the first time in less than a month. Now a year later the panel was throwing all kinds of error codes an...

1.0
Graford, Texas
#884413
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Rec Direct Warranty Review

Rec Direct
#714706
1.1
Details
Terrible customer service Warrant coverage is nonexistent. Go with someone local. It's not worh the hassle.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
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Rec Direct Hot Tub Review

Rec Direct
#687933
1.6
Details
Why does your hot tub packs only last 3 years in doors we paid cash for ours Thier was no buy here pay here seems like the company got the moneyand run!!! No one will call yyou back
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Customer service
Diversity of Products or Services
Product or Service Quality
Warranty
Website

Lights Review

Rec Direct
#582725
Agree with all, made cheaply. Delivery in November 2014, have had to replace lights twice in 8 weeks. Waterfall is not a waterfall, it's a spout that spits water. Speakers are at water line, can't hear music. Once delivery arrives your sales rep drops you like hot potato. The guy who I talk to about lights told me himself that it's made cheaply
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We bought a hou tub for up to 8 people paid cash 6/16/16 salesman Jason Hodges he said when the tub was delivered he would stay until the tub was filled and show us how to use chemicals when the tub was delivered Jason said he had a appointment for a stress test which...
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Fries, Virginia
#863070
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You guys bought a piece of junk thinking you could beat the system and save some money. Each of you deserve what you got!!! Who would buy the cheapest thing you can find, from a company that you've never heard of and doesn't have local support? Would you buy a the...
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Anonymous
Anonymous

You are absolutely right. Whether he's a competitor or not, don't complain about your spa not working when you buy the cheapest thing on the market. If you can't afford a dece...

Anonymous
Anonymous

Obviously a competitor !!!!

1.0
#850917
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I purchased a salt water hot tub in June of 2015. We received it in the beginning of July and made arrangements to pick it up at the Rec Direct distributor in Sayreville NJ. From the first day the tub did not turn on. We called LPI and were told we needed a new mother...
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Anonymous
Anonymous

Good luck. If it's really fly by night as you claim they would not have responded to your emails and they won't show up to court

1.4
I didn't like
  • Horrific
#848147
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We bought our spa in august of 2015. So far, the salt system stopped working, the jets fall out, and the main pump motor burned up...we've been waiting almosr 2 months for the replacement salt system and just got the replacement motor after 2 weeks today...I wish we...
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Anonymous
Anonymous

We are in the boat. Filed a law suit in Monmouth County Court last week. Can't wait to get my money back and the broken tub off my deck. It needs its third mother board and a ...

1.0
Salamanca, New York
#847818
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Rec Direct - Dr. Wellness Spa/Prozone Salt System - DON'T BUY THIS
RECDIRECT IS TERRIBLEI must caution everyone against buying the Prozone Salt System for your spa. Recdirect pushes this on you as a one stop shopping system for eliminating chemicals in your spa. FALSE, FALSE, FALSE. Recdirect misleads this product not only in the...
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1.4
#846666
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I do not recommend buying a hot tub from this company. We are very disappointed with our purchase. We received our hot tub on April 13, 2016 and had an electrician hard wire it on April 18th. We have not yet had a chance to use it because it is leaking and tripping...
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Anonymous
Anonymous

We have had the tub a little over 2 years and have replaced every part except the fiberglass tub. We changed the entire system out to another brand. A new control box, new hea...

Anonymous
brobinso

It's June first. We received another part yesterday. Haven't heard from the company to put it in as of yet. Had another electrician out and nothing is wrong with our electri...

1.0
I didn't like
  • Way they are handling my drefective
#838425
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On feb 14 2016 we ordered a tub from these people we paid the extra $99 for rush shipping . The website said if we choose the rush shipping the tub would ship in 1-5 days. On feb24 we called to inquire the tub had not shipped. After raising *** and finally calling the...
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Anonymous
bought12

Did you ever receive the tub?

1.0
#801456
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