Don't buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered. The salesman, Carey Allred, never even checked on it. Each time he just said "call back next week". He tended to be flippant and rude as if it wasn't...Read more
I didn't like
- Entire experience
Short Review on April 01, 2017
Controls suck,. Don't buy this brand....!!!!!!!!!!
We purchased a Rec Direct/Dr Wellness hot tub apx 2 years ago from the Johnson City Tenn store. The heater went out in the 2nd month and was replaced by another repair company. A year later the control box and heater went out again after the tub heated up to 109. The...Read more
I bought a hot tub two years ago Christmas 2014 I have had water in it about six months they are nothing but junk leaks everywhere the pump has went out. Absolutely would not buy another one from them. Would buy a qca spa had one over 20 years no problems whatsoeverRead more
Wow what a rip off! I purchased 14 units from these guys and have had nothing but trouble. Poor workmanship, poor quality and poor service seem to be their common theme. Pumps don't work on brand new equipment, subwoofers fail in about 30 days, the units leak like a...Read more
Several years back when I had my hip replaced I bought a hot tub from these nuts. It did not last long...I had to have one of the pumps rebuilt not long after purchase. Then the lights started going out. Then the cheap cabinet started falling apart. Then the heater...Read more
Back again for the record this is my 4th spa spanning 28 years the first one had 7 jets and one pump the rest all had 70+ jets. Dr wellness purchased May 2013 installed in Aug 2013 three years old. Today I found leaks 7 & 8 never had a leak in the others. Motor 3 will...Read more
I bought a Dr Wellness two yesrs ago. First the controller went out. Then the jets stopped working. Then it stopped heating. Now I'm stuck with a 1000 lb nightmare on my back deck. The parts deptartment is happy to ship expensive parts, but there are no service people...Read more
We bought a hou tub for up to 8 people paid cash 6/16/16 salesman Jason Hodges he said when the tub was delivered he would stay until the tub was filled and show us how to use chemicals when the tub was delivered Jason said he had a appointment for a stress test which...Read more
You guys bought a piece of junk thinking you could beat the system and save some money. Each of you deserve what you got!!! Who would buy the cheapest thing you can find, from a company that you've never heard of and doesn't have local support? Would you buy a the...Read more
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