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We purchased a Rec Direct/Dr Wellness hot tub apx 2 years ago from the Johnson City Tenn store. The heater went out in the 2nd month and was replaced by another repair company. A year later the control box and heater went out again after the tub heated up to 109. The...
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1.0
I didn't like
  • Customer service and defective hot tub
#957659
Reply to reviews
I bought a hot tub two years ago Christmas 2014 I have had water in it about six months they are nothing but junk leaks everywhere the pump has went out. Absolutely would not buy another one from them. Would buy a qca spa had one over 20 years no problems whatsoever
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Anonymous
Nathan L

Why would you switch and buy another Hot stub Brand if you have already owned a QVC Hot tub for twenty years??This sounds a lot like a bitter QVC Dealer to me. But that’s just...

#944978
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Wow what a rip off! I purchased 14 units from these guys and have had nothing but trouble. Poor workmanship, poor quality and poor service seem to be their common theme. Pumps don't work on brand new equipment, subwoofers fail in about 30 days, the units leak like a...
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I didn't like
  • Customer service
#931412
Reply to reviews
Several years back when I had my hip replaced I bought a hot tub from these nuts. It did not last long...I had to have one of the pumps rebuilt not long after purchase. Then the lights started going out. Then the cheap cabinet started falling apart. Then the heater...
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#929750
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Back again for the record this is my 4th spa spanning 28 years the first one had 7 jets and one pump the rest all had 70+ jets. Dr wellness purchased May 2013 installed in Aug 2013 three years old. Today I found leaks 7 & 8 never had a leak in the others. Motor 3 will...
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1.8
#891587
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I bought a Dr Wellness two yesrs ago. First the controller went out. Then the jets stopped working. Then it stopped heating. Now I'm stuck with a 1000 lb nightmare on my back deck. The parts deptartment is happy to ship expensive parts, but there are no service people...
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Anonymous
Anonymous

So agree. Awful customer service. Biggest purchase mistake of my life

Anonymous
Harrison

I feel we are in the same backwards boat. The heater element went out the first time in less than a month. Now a year later the panel was throwing all kinds of error codes an...

1.0
Graford, Texas
#884413
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We bought a hou tub for up to 8 people paid cash 6/16/16 salesman Jason Hodges he said when the tub was delivered he would stay until the tub was filled and show us how to use chemicals when the tub was delivered Jason said he had a appointment for a stress test which...
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Fries, Virginia
#863070
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You guys bought a piece of junk thinking you could beat the system and save some money. Each of you deserve what you got!!! Who would buy the cheapest thing you can find, from a company that you've never heard of and doesn't have local support? Would you buy a the...
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Anonymous
Anonymous

You are absolutely right. Whether he's a competitor or not, don't complain about your spa not working when you buy the cheapest thing on the market. If you can't afford a dece...

Anonymous
Anonymous

Obviously a competitor !!!!

1.0
#850917
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I purchased a salt water hot tub in June of 2015. We received it in the beginning of July and made arrangements to pick it up at the Rec Direct distributor in Sayreville NJ. From the first day the tub did not turn on. We called LPI and were told we needed a new mother...
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Anonymous
Anonymous

Good luck. If it's really fly by night as you claim they would not have responded to your emails and they won't show up to court

1.4
I didn't like
  • Horrific
#848147
Reply to reviews
We bought our spa in august of 2015. So far, the salt system stopped working, the jets fall out, and the main pump motor burned up...we've been waiting almosr 2 months for the replacement salt system and just got the replacement motor after 2 weeks today...I wish we...
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Anonymous
Anonymous

We are in the boat. Filed a law suit in Monmouth County Court last week. Can't wait to get my money back and the broken tub off my deck. It needs its third mother board and a ...

1.0
Salamanca, New York
#847818
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