Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Infrared sauna purchased from rec direct stopped working, no power. I looked online and found service number as store I bought from had closed.

I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts. I told them they still were available for purchase online? I asked if they had any repair contractors in Atlanta area and was advised no, I asked name of manufacturer and was advised they got them from China and had no contact information .

Bottom line is I bought a sauna that cannot be repaired. Not sure why they still market and still sell a product they cannot support.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Deliver product or service ordered.

I liked: Purchase and delivery okay.

I didn't like: Ability to have product repaired and get replacement parts.

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