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1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Infrared sauna purchased from rec direct stopped working, no power.I looked online and found service number as store I bought from had closed.

I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts. I told them they still were available for purchase online? I asked if they had any repair contractors in Atlanta area and was advised no, I asked name of manufacturer and was advised they got them from China and had no contact information .

Bottom line is I bought a sauna that cannot be repaired.Not sure why they still market and still sell a product they cannot support.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Deliver product or service ordered.

I liked: Purchase and delivery okay.

I didn't like: Ability to have product repaired and get replacement parts.

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