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Took 10 + weeks to get my spa delivered.it has been 4 weeks since it was delivered and I still don't have the steps the swing arms or the correct cover .when I purchased the spa Iwas told 4 to 6 weeks for delivery for everything also I have to use a 6 ft ladder to get...
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2.5
#1123447
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Rec Direct - What junk dr wellness
I bought the dr wellness spa in 2014 for around $3900 in the first year I had to replace the motor twice the heater 3 times the main board well in the second year the lights stopped working the speakers all stopped working oh and the where under water so you can't hear...
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1.4
#1110620
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Literally a few days after the 2 year warranty was up my circuit board fried due to aluminum connectors (should be copper) fastening the 220v wires to the board. 2 years of heat and winter expanded the cheap metal enough to where the wires backed out a fried.... they...
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3.0
#1095172
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Short Review on April 01, 2017

Rec Direct
#1028358
Controls suck,. Don't buy this brand....!!!!!!!!!!
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Other Product Review

Rec Direct
#735638
2.4
Details
Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good.
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Dr Wellness Hot Tub Review

Rec Direct
#723416
1.0
Details
rec direct sells dr wellness. The company and product is horrible. DONT BUY FROM THEM. They dont stand behind product and service is very poor at best.
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
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Other Product Review

Rec Direct
#718987
DONT BUY FROM REC DIRECT HILLSBORO, OR. THE PRODUCT IS JUNK AND THE WARRANTY IS ALL SMOKE AND MIRRORS. WORST EXPERIENCE IN LIFE!!!! THIS IS FREE ADVISE THAT HAS COSTED ME TOO MUCH HASSLE
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I bought my hot tub in april of 2016 the first time i got into it the water fall (what a joke) cover flew off and it was spraying wvery where call service about it tjey told me i could suoer glue it back on two weeks later the control panwl screwed up i couldnt get it...
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#1075254
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Infrared sauna purchased from rec direct stopped working, no power. I looked online and found service number as store I bought from had closed. I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts....
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1.6
I liked
  • Purchase and delivery okay
I didn't like
  • Ability to have product repaired and get replacement parts
#1070450
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I was recently forced to file complaints against RecDirect with the Better Business Bureau in both Georgia and Tennessee. I recommend that consumers do not buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered....
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1.0
I didn't like
  • Never receiving the item
  • Customer service
  • Being harassed by mike thomas
#1045935
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Don't buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered. The salesman, Carey Allred, never even checked on it. Each time he just said "call back next week". He tended to be flippant and rude as if it wasn't...
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Anonymous
Anonymous

This obviously could not be the NJ store because we just dealt with the Sales Rep there and he was wonderful, very informative , knowledgeable and courteous. Besides the fact ...

1.0
I didn't like
  • Entire experience
#1045471
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We purchased a Rec Direct/Dr Wellness hot tub apx 2 years ago from the Johnson City Tenn store. The heater went out in the 2nd month and was replaced by another repair company. A year later the control box and heater went out again after the tub heated up to 109. The...
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1.0
I didn't like
  • Customer service and defective hot tub
#957659
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I bought a hot tub two years ago Christmas 2014 I have had water in it about six months they are nothing but junk leaks everywhere the pump has went out. Absolutely would not buy another one from them. Would buy a qca spa had one over 20 years no problems whatsoever
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Anonymous
Nathan L

Why would you switch and buy another Hot stub Brand if you have already owned a QVC Hot tub for twenty years??This sounds a lot like a bitter QVC Dealer to me. But that’s just...

#944978
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Wow what a rip off! I purchased 14 units from these guys and have had nothing but trouble. Poor workmanship, poor quality and poor service seem to be their common theme. Pumps don't work on brand new equipment, subwoofers fail in about 30 days, the units leak like a...
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I didn't like
  • Customer service
#931412
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