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I bought a Luxury Plus Bath/Jacuzzi from RecDirect in Jacksonville, Florida in June 2017. The sales people were friendly and the tub arrived as schedule. Upon having it professionally installed, as of August 2018, literally every part has been repaired or replaced, the...
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1.2
I didn't like
  • 1 year later my bath tub jacuzzi still does not work
#1323091
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I bought a hot tub from them in their Cranston, Rhode Island store. The sales lady was very pleasant and told me that when it was delivered, she would be there to give me a walk through on its use. It took longer that she predicted to arrive. When I called her, she...
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#1310925
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Upon first operation of my dr. Wellness X6 spa, I noticed that there is virtually no suction through the filter compartment. (Contaminants just billow around filter without getting sucked into filter.) Also, the speakers sounded blown out, several of the air and jet...
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1.6
#1232338
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Rec Direct - Do not Purchase

Bought a dr wellness x11 in 2013. 2 years to the day of delivery it broke, motor and motherboard... never ever again. Terrible customer service for repair.. and no communication for questions or help.. a buy and goodbye scam... Buyer Beware!!!!!!!
#1231805
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Took 10 + weeks to get my spa delivered.it has been 4 weeks since it was delivered and I still don't have the steps the swing arms or the correct cover .when I purchased the spa Iwas told 4 to 6 weeks for delivery for everything also I have to use a 6 ft ladder to get...
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2.5
#1123447
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Rec Direct - What junk dr wellness

Rec Direct - What junk dr wellness
I bought the dr wellness spa in 2014 for around $3900 in the first year I had to replace the motor twice the heater 3 times the main board well in the second year the lights stopped working the speakers all stopped working oh and the where under water so you can't hear them anyway. Well now the 3 rd year all the jets are leaking water as fast as I can fill it and I forgot to say all the jets fell out so today I sold the piece of crap for $500 what junk never buy this crap
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1110620
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Literally a few days after the 2 year warranty was up my circuit board fried due to aluminum connectors (should be copper) fastening the 220v wires to the board. 2 years of heat and winter expanded the cheap metal enough to where the wires backed out a fried.... they...
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3.0
#1095172
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I bought my hot tub in april of 2016 the first time i got into it the water fall (what a joke) cover flew off and it was spraying wvery where call service about it tjey told me i could suoer glue it back on two weeks later the control panwl screwed up i couldnt get it...
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#1075254
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Infrared sauna purchased from rec direct stopped working, no power. I looked online and found service number as store I bought from had closed. I called and was advised that unit had one year warranty, they did not support the unit anymore and had no replacement parts....
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1.6
I liked
  • Purchase and delivery okay
I didn't like
  • Ability to have product repaired and get replacement parts
#1070450
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I was recently forced to file complaints against RecDirect with the Better Business Bureau in both Georgia and Tennessee. I recommend that consumers do not buy from RecDirect. We purchased a spa and called about it week after week after it was supposed to be delivered....
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1.0
I didn't like
  • Not receiving merchandise
  • Being harassed
  • Never receiving the item
#1045935
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