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Purchased hot tub from Rec Direct in Fredericksburg. Stay away from this rip off company. Hot tub stopped working and broke down. Also jets came off too. Will not return calls and/or honor defective parts. Tried emailing and calling getting no response. Even...
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1.0
I didn't like
  • Customer service and defective hot tub
#783814
Reply to reviews
I am willing to start a class action suit for breach of warranty. I have had to do all of the repairs required to this tub and it still does not work correctly. The ozone jet does not draw any suction from the tube that was factory installed. I am going to have to...
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Anonymous
Anonymous

I'm in MA... are you suing them in NJ or Tennessee?

Anonymous
Anonymous

I'm in!

2.7
I liked
  • Price
I didn't like
  • Warranty service
  • Customer service
#750410
Reply to reviews
I have to agree with these reviews.
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Anonymous
Anonymous

This company doesn't send out all that is ordered so u got screwed the prices aren't so good when they leave a few items out. I had an order but forget it. I don't know what t...

1.0
Oak Grove, Oregon
#731146
Reply to reviews
It sounds good at first to pay half of what normal hotubs go for but, you get what you pay for. Stay clear of this company and there product.
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Anonymous
Matt Reeves

My Daddy taught me to always go with the middle price when it comes to buying or fixing something.I bought the $5,000 Dr. Wellness Hot Tub and was glad I did. The only proble...

1.0
#730341
Reply to reviews
I paid cash for my hot tub and was not called to see if I was satisfied or if I had questions. The company's reply to every question is "it's easy". Waterfall didn't work as well as 2 jets didn't work when it arrived. Yes it was brand new in the box. They are...
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I didn't like
  • Customer service
#722219
Reply to reviews
Called the Cincinnati store to see the store hours, then traveled an hour to get there only to find out they DO NOT HAVE A CINCINNATI STORE. When you call the Cincinnati number it rings in LIMA OHIO. When I called back to double check the address they said they were in...
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1.0
I didn't like
  • False store location
#660449
Reply to reviews
Rec Direct - Hot Tub Review from Chester, Virginia
Having the same problem with lights and audio. It worked fine for about 2 months and then the lights started flickering and then audio cut off and wouldn't work. Then we had a problem with it leaking water. When the service guy came out I was inside and he knocked on...
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2.7
#646050
Reply to reviews
I bought a hot tub in Jan 2015 it was delivered in Feb 2015. We realized that the speakers were not working, light not working, and the heater sticks on going up to 104 when its set at 99 or 100. I've called 3 weeks in a row each time with someone going to call me...
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Anonymous
Anonymous

This is funny! When someone writes something anonymous... you wonder if it is not the competitors doing it

1.0
I didn't like
  • Customer service
#619325
Reply to reviews
I ordered a certain spa. A different, used and defective spa was delivered. When I contacted my salesman (Wally Hayden) about the issue, I was blown off. I had a certified electrician check out the product and certify that it was a used lemon! I could not get the...
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Anonymous
Anonymous

If you are interested in the truth, go to eKomi , The feedback Company.So many competitors lie about each other!!This is a site that only lets VERIFIED customers tell you the...

#610482
Reply to reviews
Customer Service Issues? I didn't have any. I was treated with respect and integrity. I was told up front what I should expect and was not promised anything that was not delivered. Actually they went out of there way to do things that I did not expect. They under...
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4.6
I liked
  • Price and customer service
I didn't like
  • Question does not apply
#597854
Reply to reviews