I purchased a salt water hot tub in June of 2015. We received it in the beginning of July and made arrangements to pick it up at the Rec Direct distributor in Sayreville NJ. From the first day the tub did not turn on. We called LPI and were told we needed a new mother...Read more
We bought our spa in august of 2015. So far, the salt system stopped working, the jets fall out, and the main pump motor burned up...we've been waiting almosr 2 months for the replacement salt system and just got the replacement motor after 2 weeks today...I wish we...Read more
Salamanca, New York
RECDIRECT IS TERRIBLEI must caution everyone against buying the Prozone Salt System for your spa. Recdirect pushes this on you as a one stop shopping system for eliminating chemicals in your spa. FALSE, FALSE, FALSE. Recdirect misleads this product not only in the...Read more
I do not recommend buying a hot tub from this company. We are very disappointed with our purchase. We received our hot tub on April 13, 2016 and had an electrician hard wire it on April 18th. We have not yet had a chance to use it because it is leaking and tripping...Read more
On feb 14 2016 we ordered a tub from these people we paid the extra $99 for rush shipping . The website said if we choose the rush shipping the tub would ship in 1-5 days. On feb24 we called to inquire the tub had not shipped. After raising *** and finally calling the...Read more
Purchased hot tub from Rec Direct in Fredericksburg. Stay away from this rip off company. Hot tub stopped working and broke down. Also jets came off too. Will not return calls and/or honor defective parts. Tried emailing and calling getting no response. Even...Read more
I am willing to start a class action suit for breach of warranty. I have had to do all of the repairs required to this tub and it still does not work correctly. The ozone jet does not draw any suction from the tube that was factory installed. I am going to have to...Read more
Other Product Review
Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good.
I have to agree with these reviews.Read more
Oak Grove, Oregon
It sounds good at first to pay half of what normal hotubs go for but, you get what you pay for. Stay clear of this company and there product.Read more
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