On feb 14 2016 we ordered a tub from these people we paid the extra $99 for rush shipping . The website said if we choose the rush shipping the tub would ship in 1-5 days. On feb24 we called to inquire the tub had not shipped. After raising *** and finally calling the...Read more
Purchased hot tub from Rec Direct in Fredericksburg. Stay away from this rip off company. Hot tub stopped working and broke down. Also jets came off too. Will not return calls and/or honor defective parts. Tried emailing and calling getting no response. Even...Read more
I am willing to start a class action suit for breach of warranty. I have had to do all of the repairs required to this tub and it still does not work correctly. The ozone jet does not draw any suction from the tube that was factory installed. I am going to have to...Read more
Other Product Review
Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good.
I have to agree with these reviews.Read more
Oak Grove, Oregon
It sounds good at first to pay half of what normal hotubs go for but, you get what you pay for. Stay clear of this company and there product.Read more
Dr Wellness Hot Tub Review
rec direct sells dr wellness. The company and product is horrible. DONT BUY FROM THEM. They dont stand behind product and service is very poor at best.
I paid cash for my hot tub and was not called to see if I was satisfied or if I had questions. The company's reply to every question is "it's easy". Waterfall didn't work as well as 2 jets didn't work when it arrived. Yes it was brand new in the box. They are...Read more
I didn't like
- Customer service
Other Product Review
DONT BUY FROM REC DIRECT HILLSBORO, OR. THE PRODUCT IS JUNK AND THE WARRANTY IS ALL SMOKE AND MIRRORS. WORST EXPERIENCE IN LIFE!!!! THIS IS FREE ADVISE THAT HAS COSTED ME TOO MUCH HASSLE
Rec Direct Warranty Review
Terrible customer service Warrant coverage is nonexistent. Go with someone local. It's not worh the hassle.
Cave Spring, Virginia
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