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I purchased a salt water hot tub in June of 2015. We received it in the beginning of July and made arrangements to pick it up at the Rec Direct distributor in Sayreville NJ. From the first day the tub did not turn on. We called LPI and were told we needed a new mother...
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Anonymous
Anonymous

Good luck. If it's really fly by night as you claim they would not have responded to your emails and they won't show up to court

1.4
I didn't like
  • Horrific
#848147
Reply to reviews
We bought our spa in august of 2015. So far, the salt system stopped working, the jets fall out, and the main pump motor burned up...we've been waiting almosr 2 months for the replacement salt system and just got the replacement motor after 2 weeks today...I wish we...
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Anonymous
Anonymous

We are in the boat. Filed a law suit in Monmouth County Court last week. Can't wait to get my money back and the broken tub off my deck. It needs its third mother board and a ...

1.0
Salamanca, New York
#847818
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Rec Direct - Dr. Wellness Spa/Prozone Salt System - DON'T BUY THIS
RECDIRECT IS TERRIBLEI must caution everyone against buying the Prozone Salt System for your spa. Recdirect pushes this on you as a one stop shopping system for eliminating chemicals in your spa. FALSE, FALSE, FALSE. Recdirect misleads this product not only in the...
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1.4
#846666
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I do not recommend buying a hot tub from this company. We are very disappointed with our purchase. We received our hot tub on April 13, 2016 and had an electrician hard wire it on April 18th. We have not yet had a chance to use it because it is leaking and tripping...
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Anonymous
Anonymous

The DR. Wellness spa company is a JOKE, Stay Away! We purchased our Dr. Wellness C-6000 lifestyle series spa approximately 12 months ago. We should have seen this coming, our ...

Anonymous
Anonymous

We have had the tub a little over 2 years and have replaced every part except the fiberglass tub. We changed the entire system out to another brand. A new control box, new hea...

1.0
I didn't like
  • Way they are handling my drefective
#838425
Reply to reviews
On feb 14 2016 we ordered a tub from these people we paid the extra $99 for rush shipping . The website said if we choose the rush shipping the tub would ship in 1-5 days. On feb24 we called to inquire the tub had not shipped. After raising *** and finally calling the...
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Anonymous
bought12

Did you ever receive the tub?

1.0
#801456
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Purchased hot tub from Rec Direct in Fredericksburg. Stay away from this rip off company. Hot tub stopped working and broke down. Also jets came off too. Will not return calls and/or honor defective parts. Tried emailing and calling getting no response. Even...
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Anonymous
Gabby

I went and looked at the spas. Very unknowledgable about the product. Girl said she didnt have wifi. Applied for financing with 0 down. Was approved but then told I had to giv...

1.0
I didn't like
  • Customer service and defective hot tub
#783814
Reply to reviews
I am willing to start a class action suit for breach of warranty. I have had to do all of the repairs required to this tub and it still does not work correctly. The ozone jet does not draw any suction from the tube that was factory installed. I am going to have to...
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Anonymous
Anonymous

I'm in MA... are you suing them in NJ or Tennessee?

Anonymous
Anonymous

I'm in!

2.7
I liked
  • Price
I didn't like
  • Customer service
  • Warranty service
#750410
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Other Product Review

Price was good. Customer service & sales rep TERRIBLE & dishonest!! Would never buy from or recommend even though the price was good.
2.4
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
Imperial, California
#735638
Reply to reviews
I have to agree with these reviews.
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Anonymous
Anonymous

This company doesn't send out all that is ordered so u got screwed the prices aren't so good when they leave a few items out. I had an order but forget it. I don't know what t...

1.0
Oak Grove, Oregon
#731146
Reply to reviews
It sounds good at first to pay half of what normal hotubs go for but, you get what you pay for. Stay clear of this company and there product.
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Anonymous
Matt Reeves

My Daddy taught me to always go with the middle price when it comes to buying or fixing something.I bought the $5,000 Dr. Wellness Hot Tub and was glad I did. The only proble...

1.0
#730341
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